PersonalBanker

Southeastern Credit Union’s PersonalBanker is a comprehensive banking service available to members and prospective members by calling (800) 228-9839 from 9:00 a.m. to 9:00 p.m., 7 days a week. Additionally, members can use links available on the Southeastern website to access this flexible banking service “securely” online. Members can call in at their convenience, or connect online, with a Southeastern Credit Union representative who has the knowledge and experience to help them with just about everything someone could do in a branch. This differs from a typical Call Center experience with limited service availability — just about every aspect of banking and lending can be conducted over the phone or online through documents signed electronically. If the member prefers to sign papers in person, that can be arranged during regular banking hours.

Or, call (800) 228-9839 to speak to a person.

What Kind of Banking Can I Do?

If you can think of it, we can get it done. All services can be rendered 100% over the phone or online, to include secure electronic document signatures when necessary. Members speak or chat with a real person who has the ability to help them through virtually any banking situation — from helping with account login issues to walking them through the complex application process for a Home Equity Loan. Members can be helped in making a remote deposit for the first time, as well as understanding the basics of connecting to their Checking Account online or getting a replacement Debit Card. Here is a quick list of services members can conduct with PersonalBanker:

Who is There When I Call?

Always a live person, never a Bot or AI. You won’t get passed down a phone prompt tree, waiting for the next transfer. It’s the banking service you trust, fast and secure, now available to fit your busy schedule in a live one-on-one conversation with a knowledgeable and friendly Southeastern representative. Depending on your call at the time, we promise to help solve your most urgent problems and provide the information you need to make your day easier. PersonalBanker is staffed with member service experts who can just as easily help you reset your password as they can help you apply for a Home Loan.