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Equifax Information Breach

Equifax, one of the nation's three main credit reporting agencies, has announced a "cyber security incident" that could potentially impact roughly 143 million U.S. consumers.  Equifax's investigation into the incident found that the unauthorized access to personal files occurred from mid-May through July 2017.  According to Equifax, information that may have been exposed in the breach includes consumers' names, social security numbers, birth dates, addresses and some driver's license numbers.

In addition, hackers were able to access credit card numbers belonging to more than 200,000 U.S. consumers, along with "certain dispute documents" that contain personal identifying information for another 182,000 consumers.

Are Southeastern members impacted by this information security incident?

Equifax has not released any specific information to the thousands of financial institutions that report credit history to the company.   As a result, we do not know if any of our members have been affected by the cyber information security incident.   If you currently have, or have had a loan with Southeastern Credit Union, in all likelihood, your repayment history and identifying personal information was reported to Equifax, Trans Union, and Experian.  This is standard practice in the industry, and the collective credit history reporting these companies provide, greatly assist in making credit readily available to individual borrowers.

What action should members take to protect themselves from the Equifax breach?

Equifax has set up a specific website, https://www.equifaxsecurity2017.com/ , to help consumers find out if their personal information has been exposed.  Southeastern Credit Union encourages its members to visit this site as an initial means of determining if “your” personal information has been compromised.  Equifax is also sending notices in the mail to consumers whose credit card numbers and/or dispute documents were exposed.

This dedicated Equifax website provides additional information on ways consumers can protect their personal information and includes access to a dedicated call center that is open seven days a week from 7:00 a.m. to 1:00 a.m. ET. The number is 866-447-7559.

In addition to the website and the call center, Equifax is offering  consumers the option to sign up for credit file monitoring and identity theft protection.  The offer is completely free to  U.S. consumers for one year.

This protection includes:

  • Monitoring of three credit bureaus; Equifax, Experian and TransUnion credit reports;
  • Copies of Equifax credit reports;
  • The ability to lock and unlock Equifax credit reports;
  • Identity theft insurance; and
  • Internet scanning for Social Security numbers.

Southeastern Credit Union (SCU) is seriously dedicated to protecting our members from intrusions of this kind. If we receive information about this breach that directly affects our members, we will be in contact with you.

Should you have questions, please do not hesitate to call our Member Call Center during regular business hours at (229)-244-2732 or Toll-free at 1-800-228-9839.

Southeastern Credit Union takes the protection of your accounts and personal information very seriously.  We take measures to protect your information, and we think it's important for you to have access to information about how to protect yourself too.

Here are a few things you can do to keep your computer and your identity safe:

  • Delete all spam (unsolicited bulk e-mail messages) without opening them. Responding to spam only confirms your e-mail address to the spammer.
  • Retype any web address instead of clicking on it from within the body of an e-mail.
  • Never give out your e-mail address or other sensitive or personal information to unknown websites. If you don't know the reputation of a website, don't assume you can trust it.  Be wary of providing any information that can be used by others for fraudulent purposes.
  • Don't open attachments from strangers.  If you do not know the sender, or are not expecting the attachment, delete it.
  • Don't open attachments with odd filename extensions.  Most computer files use filename extensions such as “.doc” for documents or “.jpg” for images.  If a file has a double extension, like “heythere.doc.pif”, it is highly likely that this is a dangerous file and should never be opened.  Other dangerous attachments have file endings like “.exe”, “.pif”, or “.vbs”.

You can also get more information about information security at these sites:


Fraud is a big problem, but you can protect yourself and your family by learning about how to prevent fraud and how to report fraud if it happens.


The BALANCE Financial Fitness Program has a special section on identity theft common practices, steps you can take to prevent identity theft, and how to recover from identity theft if it happens.

NOTE: When you click on any of the listed links, you are leaving SCU’s website and you are linking to an alternate website not operated by our Credit Union.  Southeastern Credit Union is not responsible for the availability or content of any alternate website.  Southeastern Credit Union does not represent either the third party or you if you enter into a transaction.  Privacy and security policies may differ from those practiced by our Credit Union.